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Understand the Rules That Cover Your Account

These terms set out what you can expect from svip13 and what we expect from you. Access to our platform — including deposits via DANA, OVO, and GoPay — is subject to local law and available only in eligible regions where it is permitted.

Account eligibility rulesDANA, OVO, GoPay payment conditionsData and privacy rightsCookie and tracking policyJurisdiction-dependent access
svip13 Understand the Rules That Cover Your Account
ACCOUNT SECURITY

How We Handle Data, Cookies and Account Access

We take your account security and personal data seriously. Every section below covers a specific part of how we manage your information — from the cookies we place on your browser to how you can request that we update or remove your data. These are not abstract policies; they describe the actual steps we take when you log in, deposit via OVO or GoPay, or contact our support team.

Data Handling We collect only what is needed to run your account — login credentials, transaction records for DANA, OVO, GoPay, and session data. Nothing is sold to third parties.
Cookie Policy We use session and analytics cookies to keep you logged in across devices and to track how the platform performs. You can adjust cookie preferences in your browser settings at any time.
Account Security Your account is protected by OTP verification on login and on withdrawal requests. If you notice unusual activity, contact live chat immediately so we can lock the account.
Data Requests You can request a copy of your stored data or ask us to correct inaccurate records by contacting support via email with your account ID and the specific change needed.
POLICY CONTACT

Reach Us About Any Legal or Account Query

If you have a question about how our terms apply to your account, or you want to request a data change, our support team handles those directly. You can reach us through live chat inside the platform, by email, or through our help centre. We aim to respond to legal and account queries within one business day.

Team online

Live Chat

Open live chat from your account dashboard. Available inside the platform for account-specific and legal policy questions from Indonesia.

Email Support

Send your legal or data query by email. Include your account ID so we can locate your record and respond accurately and quickly.

Help Centre

Browse the help centre for answers on terms, account eligibility, cookie settings and how DANA, OVO, GoPay transactions are handled.

Common Questions About Our Terms and Your Rights

These cover the questions we hear most often about legal terms, account eligibility, data rights and what happens when policies change. If your question is not here, live chat and email support can help.

Eligibility depends on local law in your region. Access is available only where online gaming platforms are permitted. It is your responsibility to confirm this before registering.

We collect registration details, login records, and transaction history including deposits and withdrawals via DANA, OVO, and GoPay. We do not collect data beyond what is needed to operate your account.

Yes. Send a deletion request by email with your account ID. We will process it in line with our retention obligations — some records must be kept for a legally required period before deletion.

Updated terms are posted on this page with a revision date. Continuing to use the platform after a change is published means you accept the updated terms.

We use session cookies for login continuity and analytics cookies to monitor platform performance. You can block or delete cookies in your browser settings; some features may not work correctly without them.

Transaction records tied to DANA, OVO, or GoPay payments are retained for the period required under applicable rules, then deleted. You can request a copy before closing your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.