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How svip13 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and browse our lobby.

Account data collected at registrationPayment data — DANA, OVO, GoPayCookie and session trackingYour right to request data accessContact path for privacy queries
svip13 How svip13 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, our support team handles privacy requests directly. You can reach us through live chat in the lobby, by email, or via our account help portal. State your registered account number and the specific data request so we can respond without unnecessary back-and-forth.

Team online

Live Chat

Open the lobby and tap the chat icon. Describe your privacy request and your registered account number so the team can pull your record quickly.

Email Support

Send your data access or deletion request by email. Include your account email and the wallet — DANA, OVO or GoPay — linked to your account.

Account Help Portal

Log in, head to Account Settings, then select Privacy and Data. You can view, download or flag your stored data from that single page.

HOW WE PROTECT DATA

Security, Cookies, Retention and Access Control

We apply SSL encryption across every page load and every payment request — including DANA and OVO top-up flows. Account sessions are bound to your device fingerprint, so a login from an unrecognised device triggers an OTP check to your registered phone number before access is granted. Your data does not sit open-ended; we delete inactive account data after the period required by our internal policy unless a legal hold applies.

SSL on All Transactions

Every page and payment request, including GoPay and OVO flows, runs over SSL. Your payment details are not stored in plain text at any point in the transaction path.

Cookie and Session Tracking

We use session cookies to keep you logged in across page loads and analytics cookies to see which lobby sections are used most. You can clear cookies in your browser or app settings at any time.

Data Retention Schedule

Active account data is kept while your account is open. Payment records tied to DANA, OVO or GoPay are held for the period required by our compliance obligations, then deleted on schedule.

Account Access Requests

You can request a full copy of the data we hold on your account. We aim to respond within a reasonable period; complex requests involving multiple payment records may take a little longer.

Questions About Your Data and Our Policy

These are the questions we get most often about how we handle account and payment data. If your question is not here, live chat in the lobby is the quickest way to get a specific answer.

We collect your name, email, phone number and the e-wallet number you use — DANA, OVO or GoPay. We also log your device type and session identifiers to keep your account secure.

No. Your wallet number is used only to process your deposit or withdrawal. We do not pass it to third-party marketers or unrelated services at any point.

Log in, go to Account Settings, then Privacy and Data — or contact us via live chat or email. Include your registered account number so we can locate your record quickly.

Yes. Submit a deletion request through live chat or email. We will remove your personal data subject to any legal retention obligations tied to payment transaction records.

We use session cookies for login continuity and analytics cookies to improve the lobby. You can disable non-essential cookies in your browser or mobile app settings without losing account access.

All payment flows run over SSL encryption. Your OTP or PIN is entered inside the OVO or DANA app directly — we never see or store your wallet PIN on our servers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.