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Read These Terms Before You Start

These Terms & Conditions set out how your svip13 account works — what you agree to when you open one, how deposits and withdrawals are handled, and what applies to your use of the platform.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal conditions applyLocal law determines accessTerms may change with notice
svip13 Read These Terms Before You Start
HOW WE HANDLE IT

Account Security and Your Rights

We take the integrity of your account seriously. These four points cover how we protect your data, how we store it, and what you can do if you need to change or review anything connected to your account under these Terms.

Data We Collect

We collect the details you provide at registration — name, contact, and wallet ID for DANA, OVO, or GoPay — and transaction records. We do not sell this data to third parties.

Cookie and Session Use

We use session cookies to keep your account active across pages. You can clear these in your browser settings, but doing so will log you out of any open session.

Account Security Steps

Your account is protected by a password and, where enabled, a one-time PIN sent to your registered mobile number. We strongly suggest you do not share your login with anyone.

Requesting Changes or Removal

To update your registered wallet, change contact details, or request account closure, contact support via live chat or email. We process verified requests in line with these Terms.

TERMS CONTACT

Questions About These Terms

If any part of these Terms is unclear — or if you need to raise a concern about your account, a transaction, or how a rule applies to you — our support team is the right starting point. Reach us through the channels below and we'll respond with a direct answer, not a form letter.

Live Chat Open the chat icon inside your account. Describe your Terms query and our team will pull up the relevant section and walk you through it directly.
Email Support Send your question to our support address listed in the account help section. Include your registered wallet name — DANA, OVO, or GoPay — so we can locate your account fast.
Account Help Centre The Help Centre inside your account dashboard covers common Terms questions around deposits, withdrawals, and eligibility. Check there first for a quick answer.

Frequently Asked About These Terms

These are the questions we see most often from accounts in Indonesia — covering eligibility, wallet rules, account changes, and what happens when Terms are updated. If your question is not here, reach us via live chat.

Yes. Any deposit you make through DANA, OVO, or GoPay is covered by these Terms. Your wallet provider's own rules also apply on their side of the transaction.

We post the updated Terms here immediately. If you continue using your account after an update, that counts as acceptance. We recommend checking this page when you see a notification.

Access depends on local law and the eligible regions where our services are permitted. If access is restricted in your area, the platform will reflect that when you attempt to log in.

Contact support via live chat or the email address in your account help section. Provide your registered wallet name and we will respond with the details we hold on file.

Withdrawals are processed back to the wallet used for your deposit — DANA, OVO, or GoPay. Account ownership verification is required before funds are released, as set out in these Terms.

We may suspend or close an account if these Terms are breached or if eligibility requirements are not met. We will notify you through your registered contact details where permitted.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.